OTRS Tags

KategorieTagBemerkung 
AGENT<OTRS_AGENT_BODY> encourage every one visiting this page to comment 
AGENT<OTRS_AGENT_From> encourage every one visiting this page to comment 
AGENT<OTRS_AGENT_SUBJECT> encourage every one visiting this page to comment 
xxx<OTRS_ChangeUserID> 
CONFIG<OTRS_CONFIG_FQDN>All possible OTRS config settings 
CONFIG<OTRS_CONFIG_Home>All possible OTRS config settings 
CONFIG<OTRS_CONFIG_HttpType> All possible OTRS config settings 
CONFIG<OTRS_CONFIG_ScriptAlias>All possible OTRS config settings 
CONFIG<OTRS_CONFIG_Ticket::Hook>All possible OTRS config settings 
CONFIG<OTRS_CONFIG_Ticket::HookDivider>All possible OTRS config settings 
CURRENT<OTRS_CURRENT_*> e. g.  
CURRENT<OTRS_CURRENT_UserComment>  
CURRENT<OTRS_CURRENT_UserEmail>  
CURRENT<OTRS_CURRENT_UserLastname>  
CURRENT<OTRS_CURRENT_UserLogin>  
CURRENT<OTRS_CURRENT_UserSalutation>  
CUSTOMER<OTRS_CUSTOMER_BODY>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_Cc> All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_Comment>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_CustomerCompanyName>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Kundenname
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserCustomerID>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Kundennummer
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserEmail>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt eMailadresse
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserFirstname>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Vorname
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserLastname>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Nachname
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserLogin> All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserMobile>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Mobilfunknummer
CUSTOMER_DATA<OTRS_CUSTOMER_DATA_UserPhone>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Festnetznummer
CUSTOMER<OTRS_CUSTOMER_EMAIL[16]>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_From> All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_REALNAME>evaluates to the „realname“ of the Post Master address, e.g.: „OTRS Help Desk“ 
CUSTOMER<OTRS_CUSTOMER_SUBJECT[18]>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_SUBJECT[70]>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_SUBJECT>All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
CUSTOMER<OTRS_CUSTOMER_To> All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt 
xxx<OTRS_EncryptPw> 
OWNER<OTRS_OWNER_UserComment> Ticket owner options 
OWNER<OTRS_OWNER_UserEmail> Ticket owner options 
OWNER<OTRS_OWNER_UserFirstname> Ticket owner options 
OWNER<OTRS_OWNER_UserLastname> Ticket owner options 
OWNER<OTRS_OWNER_UserLogin> Ticket owner options 
OWNER<OTRS_OWNER_UserSalutation> Ticket owner options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserComment> Ticket responsible options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserEmail> Ticket responsible options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserFirstname> Ticket responsible options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserLastname> Ticket responsible options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserLogin> Ticket responsible options 
RESPONSIBLE<OTRS_RESPONSIBLE_UserSalutation> Ticket responsible options 
TICKET<OTRS_TICKET_Age>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_ArchiveFlag>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_ChangeBy>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Changed>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateBy>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Created>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateOwnerID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreatePriority>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreatePriorityID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateQueue>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateQueueID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateState>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateStateID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CreateUserID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CustomerID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_CustomerUserID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET_DynamicField<OTRS_TICKET_DynamicField_AGbezug> 
TICKET_DynamicField<OTRS_TICKET_DynamicField_KUNDEticketnummer>. 
TICKET_DynamicField<OTRS_TICKET_DynamicField_LSzusatzinfo> 
TICKET_DynamicField<OTRS_TICKET_DynamicField_LSzusatzinfo> 
TICKET_DynamicField<OTRS_TICKET_DynamicField_TerminWunsch_Value> Terminwunsch des Kunden
TICKET<OTRS_TICKET_DynamicField_X>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_EscalationCalendar>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (the escalation calendar from the current escalation preferences)
TICKET<OTRS_TICKET_EscalationDestinationDate>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html Ticket Eskalation     (date of escalation, e. g. 2009-02-14 18:00:00)
TICKET<OTRS_TICKET_EscalationDestinationIn>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (escalation in e. g. 1h 4m)
TICKET<OTRS_TICKET_EscalationDestinationTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292)
TICKET<OTRS_TICKET_EscalationResponseTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of response time escalation)
TICKET<OTRS_TICKET_EscalationSolutionTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of solution time escalation)
TICKET<OTRS_TICKET_EscalationTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation of nearest escalation time type – response, update or solution time, e. g. 3600)
TICKET<OTRS_TICKET_EscalationTimeWorkingTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800)
TICKET<OTRS_TICKET_EscalationUpdateTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of update time escalation)
TICKET<OTRS_TICKET_FirstResponseTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600)     (time till the customer need to get a response)
TICKET<OTRS_TICKET_FirstResponseTimeDestinationDate>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00)  (date till the customer need to get a response)
TICKET<OTRS_TICKET_FirstResponseTimeDestinationTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292)
TICKET<OTRS_TICKET_FirstResponseTimeEscalation>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated)
TICKET<OTRS_TICKET_FirstResponseTimeNotification>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached)
TICKET<OTRS_TICKET_FirstResponseTimeWorkingTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800)   (working time till the customer need to get a response)
TICKET<OTRS_TICKET_Lock>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_LockFirst>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_LockID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_LockLast>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Owner>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_OwnerID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Priority>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_PriorityID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Queue>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_QueueID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_RealTillTimeNotUsed>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of pending time)
TICKET<OTRS_TICKET_Responsible>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_ResponsibleID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Service>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_ServiceID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_SLA>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_SLAID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_SolutionTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600)   (time till the ticket need to be closed)
TICKET<OTRS_TICKET_SolutionTimeDestinationDate>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00)     (date till the ticket need to be closed)
TICKET<OTRS_TICKET_SolutionTimeDestinationTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292)
TICKET<OTRS_TICKET_SolutionTimeEscalation>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated)
TICKET<OTRS_TICKET_SolutionTimeNotification>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached)
TICKET<OTRS_TICKET_SolutionTimeWorkingTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800)     (working time till the ticket need to be closed)
TICKET<OTRS_TICKET_State>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_StateID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_StateID>  
TICKET<OTRS_TICKET_StateType>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_TicketFreeKey1> 
TICKET<OTRS_TICKET_TicketFreeKey2> 
TICKET<OTRS_TICKET_TicketFreeKey3> 
TICKET<OTRS_TICKET_TicketFreeKey4> 
TICKET<OTRS_TICKET_TicketFreeKey5> 
TICKET<OTRS_TICKET_TicketFreeKey6> 
TICKET<OTRS_TICKET_TicketFreeKey7> 
TICKET<OTRS_TICKET_TicketFreeKey8> 
TICKET<OTRS_TICKET_TicketFreeText1> 
TICKET<OTRS_TICKET_TicketFreeText2> 
TICKET<OTRS_TICKET_TicketFreeText3> 
TICKET<OTRS_TICKET_TicketFreeText4> 
TICKET<OTRS_TICKET_TicketFreeText5> 
TICKET<OTRS_TICKET_TicketFreeText6> 
TICKET<OTRS_TICKET_TicketFreeText7> 
TICKET<OTRS_TICKET_TicketFreeText8> 
TICKET<OTRS_TICKET_TicketFreeTime1>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_TicketFreeTime2> 
TICKET<OTRS_TICKET_TicketID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_TicketNumber>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Title>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_Type>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_TypeID>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_UnlockFirst>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_UnlockLast>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html
TICKET<OTRS_TICKET_UntilTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till pending, e.g. 3600)
TICKET<OTRS_TICKET_UntilTimeDestinationDate>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of pending time, e.g. 2009-02-14 18:00:00)
TICKET<OTRS_TICKET_UpdateTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600)     (time till the customer need to get an update)
TICKET<OTRS_TICKET_UpdateTimeDestinationDate>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00)     (date till the customer need to get an update)
TICKET<OTRS_TICKET_UpdateTimeDestinationTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292)
TICKET<OTRS_TICKET_UpdateTimeEscalation>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated)
TICKET<OTRS_TICKET_UpdateTimeNotification>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached)
TICKET<OTRS_TICKET_UpdateTimeWorkingTime>https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800)   (working time till the customer need to get an update)
USER<OTRS_UserEmail> 
USER<OTRS_UserFirstname> 
USER<OTRS_UserID> 
USER<OTRS_UserLastname> 
USER<OTRS_UserLogin> 
USER<OTRS_UserMobile> 
USER<OTRS_USERPASSWORD> 
USER<OTRS_UserPw> 
USER<OTRS_ValidID> 

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