Kategorie | Tag | Bemerkung |
AGENT | <OTRS_AGENT_BODY> | encourage every one visiting this page to comment |
AGENT | <OTRS_AGENT_From> | encourage every one visiting this page to comment |
AGENT | <OTRS_AGENT_SUBJECT> | encourage every one visiting this page to comment |
xxx | <OTRS_ChangeUserID> | |
CONFIG | <OTRS_CONFIG_FQDN> | All possible OTRS config settings |
CONFIG | <OTRS_CONFIG_Home> | All possible OTRS config settings |
CONFIG | <OTRS_CONFIG_HttpType> | All possible OTRS config settings |
CONFIG | <OTRS_CONFIG_ScriptAlias> | All possible OTRS config settings |
CONFIG | <OTRS_CONFIG_Ticket::Hook> | All possible OTRS config settings |
CONFIG | <OTRS_CONFIG_Ticket::HookDivider> | All possible OTRS config settings |
CURRENT | <OTRS_CURRENT_*> e. g. | |
CURRENT | <OTRS_CURRENT_UserComment> | |
CURRENT | <OTRS_CURRENT_UserEmail> | |
CURRENT | <OTRS_CURRENT_UserLastname> | |
CURRENT | <OTRS_CURRENT_UserLogin> | |
CURRENT | <OTRS_CURRENT_UserSalutation> | |
CUSTOMER | <OTRS_CUSTOMER_BODY> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_Cc> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_Comment> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_CustomerCompanyName> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Kundenname |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserCustomerID> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Kundennummer |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserEmail> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt eMailadresse |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserFirstname> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Vorname |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserLastname> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Nachname |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserLogin> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserMobile> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Mobilfunknummer |
CUSTOMER_DATA | <OTRS_CUSTOMER_DATA_UserPhone> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt Festnetznummer |
CUSTOMER | <OTRS_CUSTOMER_EMAIL[16]> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_From> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_REALNAME> | evaluates to the „realname“ of the Post Master address, e.g.: „OTRS Help Desk“ |
CUSTOMER | <OTRS_CUSTOMER_SUBJECT[18]> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_SUBJECT[70]> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_SUBJECT> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
CUSTOMER | <OTRS_CUSTOMER_To> | All params of the latest customer article, the current customer user data of this ticket – der User, der es jetzt gerade aktualisiert oder Aktionen ausführt |
xxx | <OTRS_EncryptPw> | |
OWNER | <OTRS_OWNER_UserComment> | Ticket owner options |
OWNER | <OTRS_OWNER_UserEmail> | Ticket owner options |
OWNER | <OTRS_OWNER_UserFirstname> | Ticket owner options |
OWNER | <OTRS_OWNER_UserLastname> | Ticket owner options |
OWNER | <OTRS_OWNER_UserLogin> | Ticket owner options |
OWNER | <OTRS_OWNER_UserSalutation> | Ticket owner options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserComment> | Ticket responsible options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserEmail> | Ticket responsible options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserFirstname> | Ticket responsible options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserLastname> | Ticket responsible options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserLogin> | Ticket responsible options |
RESPONSIBLE | <OTRS_RESPONSIBLE_UserSalutation> | Ticket responsible options |
TICKET | <OTRS_TICKET_Age> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_ArchiveFlag> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_ChangeBy> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Changed> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateBy> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Created> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateOwnerID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreatePriority> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreatePriorityID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateQueue> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateQueueID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateState> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateStateID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CreateUserID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CustomerID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_CustomerUserID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET_DynamicField | <OTRS_TICKET_DynamicField_AGbezug> | |
TICKET_DynamicField | <OTRS_TICKET_DynamicField_KUNDEticketnummer>. | |
TICKET_DynamicField | <OTRS_TICKET_DynamicField_LSzusatzinfo> | |
TICKET_DynamicField | <OTRS_TICKET_DynamicField_LSzusatzinfo> | |
TICKET_DynamicField | <OTRS_TICKET_DynamicField_TerminWunsch_Value> | Terminwunsch des Kunden |
TICKET | <OTRS_TICKET_DynamicField_X> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_EscalationCalendar> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (the escalation calendar from the current escalation preferences) |
TICKET | <OTRS_TICKET_EscalationDestinationDate> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html Ticket Eskalation (date of escalation, e. g. 2009-02-14 18:00:00) |
TICKET | <OTRS_TICKET_EscalationDestinationIn> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (escalation in e. g. 1h 4m) |
TICKET | <OTRS_TICKET_EscalationDestinationTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292) |
TICKET | <OTRS_TICKET_EscalationResponseTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of response time escalation) |
TICKET | <OTRS_TICKET_EscalationSolutionTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of solution time escalation) |
TICKET | <OTRS_TICKET_EscalationTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation of nearest escalation time type – response, update or solution time, e. g. 3600) |
TICKET | <OTRS_TICKET_EscalationTimeWorkingTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800) |
TICKET | <OTRS_TICKET_EscalationUpdateTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of update time escalation) |
TICKET | <OTRS_TICKET_FirstResponseTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600) (time till the customer need to get a response) |
TICKET | <OTRS_TICKET_FirstResponseTimeDestinationDate> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00) (date till the customer need to get a response) |
TICKET | <OTRS_TICKET_FirstResponseTimeDestinationTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292) |
TICKET | <OTRS_TICKET_FirstResponseTimeEscalation> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated) |
TICKET | <OTRS_TICKET_FirstResponseTimeNotification> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached) |
TICKET | <OTRS_TICKET_FirstResponseTimeWorkingTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800) (working time till the customer need to get a response) |
TICKET | <OTRS_TICKET_Lock> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_LockFirst> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_LockID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_LockLast> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Owner> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_OwnerID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Priority> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_PriorityID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Queue> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_QueueID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_RealTillTimeNotUsed> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (unix time stamp of pending time) |
TICKET | <OTRS_TICKET_Responsible> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_ResponsibleID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Service> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_ServiceID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_SLA> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_SLAID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_SolutionTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600) (time till the ticket need to be closed) |
TICKET | <OTRS_TICKET_SolutionTimeDestinationDate> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00) (date till the ticket need to be closed) |
TICKET | <OTRS_TICKET_SolutionTimeDestinationTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292) |
TICKET | <OTRS_TICKET_SolutionTimeEscalation> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated) |
TICKET | <OTRS_TICKET_SolutionTimeNotification> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached) |
TICKET | <OTRS_TICKET_SolutionTimeWorkingTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800) (working time till the ticket need to be closed) |
TICKET | <OTRS_TICKET_State> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_StateID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_StateID> | |
TICKET | <OTRS_TICKET_StateType> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_TicketFreeKey1> | |
TICKET | <OTRS_TICKET_TicketFreeKey2> | |
TICKET | <OTRS_TICKET_TicketFreeKey3> | |
TICKET | <OTRS_TICKET_TicketFreeKey4> | |
TICKET | <OTRS_TICKET_TicketFreeKey5> | |
TICKET | <OTRS_TICKET_TicketFreeKey6> | |
TICKET | <OTRS_TICKET_TicketFreeKey7> | |
TICKET | <OTRS_TICKET_TicketFreeKey8> | |
TICKET | <OTRS_TICKET_TicketFreeText1> | |
TICKET | <OTRS_TICKET_TicketFreeText2> | |
TICKET | <OTRS_TICKET_TicketFreeText3> | |
TICKET | <OTRS_TICKET_TicketFreeText4> | |
TICKET | <OTRS_TICKET_TicketFreeText5> | |
TICKET | <OTRS_TICKET_TicketFreeText6> | |
TICKET | <OTRS_TICKET_TicketFreeText7> | |
TICKET | <OTRS_TICKET_TicketFreeText8> | |
TICKET | <OTRS_TICKET_TicketFreeTime1> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_TicketFreeTime2> | |
TICKET | <OTRS_TICKET_TicketID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_TicketNumber> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Title> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_Type> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_TypeID> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_UnlockFirst> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_UnlockLast> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html |
TICKET | <OTRS_TICKET_UntilTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till pending, e.g. 3600) |
TICKET | <OTRS_TICKET_UntilTimeDestinationDate> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of pending time, e.g. 2009-02-14 18:00:00) |
TICKET | <OTRS_TICKET_UpdateTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds total till escalation, e. g. 3600) (time till the customer need to get an update) |
TICKET | <OTRS_TICKET_UpdateTimeDestinationDate> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation, e. g. 2009-02-14 18:00:00) (date till the customer need to get an update) |
TICKET | <OTRS_TICKET_UpdateTimeDestinationTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (date of escalation in unix time, e. g. 72193292) |
TICKET | <OTRS_TICKET_UpdateTimeEscalation> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, ticket is escalated) |
TICKET | <OTRS_TICKET_UpdateTimeNotification> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (if true, notify – x% of escalation has reached) |
TICKET | <OTRS_TICKET_UpdateTimeWorkingTime> | https://doc.otrs.com/doc/api/otrs/8.0/Perl/Kernel/System/Ticket.pm.html (seconds of working/service time till escalation, e. g. 1800) (working time till the customer need to get an update) |
USER | <OTRS_UserEmail> | |
USER | <OTRS_UserFirstname> | |
USER | <OTRS_UserID> | |
USER | <OTRS_UserLastname> | |
USER | <OTRS_UserLogin> | |
USER | <OTRS_UserMobile> | |
USER | <OTRS_USERPASSWORD> | |
USER | <OTRS_UserPw> | |
USER | <OTRS_ValidID> | |